Shipping & Return

 

Shipping & Return Policy

We want you to have the best possible experience shopping at Claxton Shop. Below, you’ll find all the details on our shipping methods, delivery times, and return/exchange procedures.

Shipping

Order Processing

  • Processing Time: Orders are typically processed and shipped within 1–2 business days of purchase.

  • Order Confirmation: After placing an order, you’ll receive an email confirmation with your order details.

Domestic Shipping (U.S.)

  • Standard Shipping: Delivery usually takes between 3–7 business days after your order has shipped, depending on your location.

  • Expedited Shipping: We also offer faster shipping options for an additional fee. Estimated delivery times and costs will be displayed at checkout.

International Shipping

  • Global Service: At this time, we are not shipping internationally. We are accepting orders from customers outside the U.S. provided the shipping address is within the United States. We will begin international shipping very soon, so stay tuned!

  • Customs & Duties: Please note that additional fees (customs duties, taxes, import fees) may apply depending on your country’s regulations. These costs are the responsibility of the recipient.

  • Tracking: Once your package leaves the U.S., tracking information may vary based on the postal or courier service in your region.

Shipping Costs

  • Rates: Shipping costs are calculated at checkout based on your location, shipping method, and the total weight/size of your order.

  • Free Shipping: From time to time, we may offer promotional free shipping on specific products or minimum order amounts. Keep an eye on our website banners or sign up for our newsletter to stay updated.

Tracking Your Order

  • Once your order ships, you’ll receive a shipping confirmation email that includes a tracking number. Use this number to monitor your delivery status on the carrier’s website.

Returns & Exchanges

Return Policy

  • 30-Day Window: We accept returns within 30 days from the date you receive your order.

  • Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase (such as an order confirmation or receipt).

  • Exclusions: Certain products—particularly perishable or custom items—may be final sale. Check each product page for specific return eligibility.

Initiating a Return

  1. Contact Us: Email support@claxtonshop.com or use our site’s contact form with your order number and reason for return.

  2. Receive Authorization: Our customer service team will provide you with a Return Authorization Number and detailed return instructions.

  3. Pack & Ship: Securely pack the item(s) along with your Return Authorization Number. Ship using a method that provides tracking or insurance, as Claxton Shop isn’t responsible for items lost or damaged in transit.

Refunds

  • Processing Time: Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

  • Original Payment Method: Refunds will be issued to the original form of payment. Depending on your bank or payment provider, it may take additional time for the credit to appear on your statement.

Exchanges

  • How to Exchange: For faster service, we recommend returning the original item for a refund and placing a new order for the replacement.

  • Alternate Arrangements: If you’d prefer a direct exchange, contact our support team to see if your item and size are in stock.

Return Shipping Costs

  • Defective or Damaged Items: If the item arrived damaged or is defective, [YourShopName] will cover the cost of return shipping.

  • Other Returns: If you’re returning an item for any reason other than damage or defect (e.g., changed mind, incorrect size), you may be responsible for the return shipping costs.

Questions or Concerns? Our customer support team is here to help. Contact us at support@claxtonshop.com or use the website’s live chat if you have any additional questions regarding shipping or returns. We appreciate your business and look forward to serving you again!