Below you’ll find answers to some of the most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out to our customer support team.
1. Ordering & Payment
How do I place an order on ClaxtonShop.com?
Simply browse our product categories, click on the item you want, select any available options (size, quantity, etc.), and then click “Add to Cart.” When you’re ready to check out, click on the cart icon, review your items, and proceed with payment.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital wallets. During checkout, you’ll see all available payment options.
Is my payment information secure?
Yes. We use industry-standard encryption (SSL) to ensure your payment and personal details are kept safe at all times.
2. Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location. Expedited options are also available at checkout for an additional fee.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs vary based on destination. Please note that customs fees and additional import duties may apply depending on your country’s regulations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your shipment on our carrier’s website.
3. Returns & Exchanges
How do I request a return or exchange?
If you need to return or exchange an item, contact our customer support team. We’ll provide you with a return authorization and instructions on how to ship the item back. Once received and inspected, we’ll process your refund or send out a replacement.
Who covers the shipping cost for returns?
In cases of damaged or defective items, we’ll cover the return shipping cost. If you’re returning an item for any other reason (e.g., you changed your mind), you are responsible for return shipping.
4. Products & Inventory
Are all items in stock?
We strive to keep our inventory updated. In the rare event an item is out of stock, you will see an “Out of Stock” notification on the product page. We recommend signing up for in-stock notifications or contacting us for additional info.
Can I request custom or bulk orders?
Absolutely! We frequently handle bulk or custom orders for special occasions, corporate gifts, and more. Email our sales team or fill out the contact form on our website to get started.
5. Account & Newsletter
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track your orders, view your history, and save your shipping details for faster checkout in the future.
How do I subscribe or unsubscribe from the newsletter?
You can subscribe to our newsletter by entering your email at the bottom of our homepage. To unsubscribe, click the “Unsubscribe” link in any newsletter email or adjust your preferences in your account settings.
6. Customer Support
How do I contact ClaxtonShop.com for additional help?
You can reach us via our contact form on the website, by emailing support@claxtonshop.com. Our support team is available Monday–Friday from 9 AM to 5 PM (EST).